Refund policy

Returns and Refunds Policy

Last updated: 03/11/2025

This website and online store are operated by Kingsman Holdings Ltd., acting as the authorised e-commerce and hosting provider for The Veterans Association (the “Charity”).

1. No Returns or Refunds

All sales made through this website are final. We do not accept returns, exchanges, or offer refunds once an order has been placed and processed. Please ensure all details are correct before completing your purchase.

2. Exceptions – Statutory Rights

This policy does not affect your statutory rights under UK consumer law. If a product is received faulty, damaged, or not as described, please contact us within 14 days of receipt so that we can review and resolve the issue in line with UK consumer protection requirements.

3. Contact

For any order-related concerns, please use our official online contact channels as listed on this website. Our team will review your enquiry and respond as soon as possible.

4. Policy Updates

Kingsman Holdings Ltd. reserves the right to amend or update this Returns and Refunds Policy at any time without prior notice. Any changes will take effect immediately upon being posted on this page.