Shipping policy
Shipping Policy
Last updated: 03/11/2025
This website is operated and managed by Kingsman Holdings Ltd., acting as the authorised e-commerce and hosting provider for The Veterans Association (the “Charity”).
1. Order Processing
All orders are processed by Kingsman Holdings Ltd. on behalf of The Veterans Association.
Orders are typically processed and dispatched within 10 working days of purchase.
In certain cases, processing may take longer due to stock availability, order volume, supplier delays, or other unforeseen circumstances.
2. Shipping Methods
Orders are shipped using trusted UK delivery providers. Available delivery options and estimated timeframes are displayed during checkout.
Once your order has been dispatched, you will receive a confirmation notification and tracking details (if available).
3. Delivery Times
Estimated delivery times are provided as guidance only. While most orders arrive within the expected timeframe, external factors such as courier delays, seasonal demand, or adverse weather conditions may cause extended delivery times beyond 10 days.
4. Delivery Areas
We currently ship to addresses within the United Kingdom.
If international delivery becomes available, this information will be clearly stated on the website along with applicable shipping costs.
5. Shipping Costs
Shipping costs are calculated at checkout and depend on the delivery location, chosen shipping method, and product size or weight.
Any promotional or free-shipping offers will be clearly displayed when available.
6. Lost or Damaged Parcels
If your order arrives damaged or does not arrive within the expected timeframe, please contact us using the official contact form on this website.
We will investigate the issue with our courier partners and take appropriate action in line with UK consumer law.
7. Incorrect Delivery Information
Customers are responsible for providing accurate delivery details at the time of purchase. Kingsman Holdings Ltd. cannot be held responsible for delays or losses resulting from incorrect or incomplete address information.
8. Policy Updates
Kingsman Holdings Ltd. reserves the right to update or amend this Shipping Policy at any time without prior notice. Any updates will take effect immediately upon publication on this page.
